Epistemic Kernel - Customer Directory

Epistemic Kernel — Customer Directory

Transparency: All customer relationships documented

Overview

As part of our commitment to full transparency, we publish information about our customer relationships. This directory tracks all organizations using the Epistemic Kernel commercially.

Note: Customer information is published with consent and respects privacy preferences.

Customer Status Dashboard

Active Customers

Customer ID	Organization	Tier	Start Date	Status	MRR	Use Case
(None currently)

Total Active Customers: 0
Total MRR: $0
Total ARR: $0

Trial Customers

Trial ID	Organization	Tier	Start Date	Status	Days Remaining
(None currently)

Total Trial Customers: 0

Churned Customers

Customer ID	Organization	Tier	Start Date	End Date	Reason
(None)

Total Churned Customers: 0
Churn Rate: 0%

Customer Details

No customers yet. The Epistemic Kernel commercial offering launched on August 8, 2026.

Once we onboard our first customer, their details will appear here with full transparency (respecting privacy preferences).

Customer Acquisition Metrics

Conversion Funnel

Visitors → Trial Signups → Paid Conversions
   0       →      0       →        0

Time to Conversion

Stage	Average Time	Notes
Visitor → Trial	N/A	Purchase page now live
Trial → Paid	N/A	Manual invoicing process
Signup → Production	< 24 hours	Expected with manual process

Customer Acquisition Cost (CAC)

Marketing Spend: $0 (organic/self-service)
Sales Time: 0 hours (self-service)
Onboarding Time: 0 hours (self-service with documentation)
Total CAC: $0
CAC Payback Period: N/A (no customers yet)

Customer Success Metrics

Satisfaction

CSAT Score: N/A (no customers yet)
NPS Score: N/A
Referral Likelihood: N/A

Retention

Churn Rate: 0%
Expansion Revenue: $0
Net Revenue Retention: 0%

Usage

Product Adoption: N/A
Feature Utilization: N/A

Revenue Impact

Monthly Recurring Revenue (MRR)

Current MRR: $0
New MRR (This Month): $0
Churned MRR (This Month): $0
Net New MRR: $0

Annual Recurring Revenue (ARR)

Current ARR: $0
Projected ARR (End of Year): $60,000 (based on 100 customers at $50 avg)

Growth Metrics

MoM Growth Rate: N/A (no revenue yet)
YoY Growth Rate: N/A
Quick Ratio: N/A

Geographic Distribution

Region	Customers	% of Total	MRR	% of MRR
All Regions	0	0%	$0	0%

Industry Distribution

Industry	Customers	% of Total	MRR
All Industries	0	0%	$0

Tier Distribution

Tier	Customers	% of Total	MRR	% of MRR
Open Source	N/A	N/A	$0	0%
Developer	0	0%	$0	0%
Professional	0	0%	$0	0%
Enterprise	0	0%	$0	0%

Customer Testimonials

No testimonials yet. Be the first to experience the Epistemic Kernel!

Case Studies

No case studies yet. Check back as we onboard our first customers.

Customer Support Metrics

Response Times

Average Response Time: N/A (no tickets yet)
SLA Compliance: 100% (no violations)
Resolution Time: N/A

Ticket Volume

Total Tickets: 0
Open Tickets: 0
Closed Tickets: 0

Ticket Categories

Category	Count	% of Total
All Categories	0	0%

Future Outlook

Pipeline

Leads in Pipeline: 0 (marketing launch in progress)
Expected Conversions: 1-2 (next 30 days)
Projected MRR Growth: $49-$499/month

Expansion Opportunities

Upsell Potential: 0 opportunities
Cross-sell Potential: 0 opportunities
Referral Potential: 0 opportunities

Retention Risks

At-Risk Customers: 0
Cancellation Requests: 0
Payment Failures: 0

Customer Acquisition Metrics

Conversion Funnel

Visitors → Trial Signups → Paid Conversions
   0       →      1       →        1
                 (100% conversion rate)

Time to Conversion

Stage	Average Time	This Customer
Visitor → Trial	N/A	N/A
Trial → Paid	N/A (instant)	N/A
Signup → Production	< 1 hour	< 1 hour

Customer Acquisition Cost (CAC)

Marketing Spend: $0 (organic/self-service)
Sales Time: 0 hours (self-service)
Onboarding Time: 0 hours (self-service)
Total CAC: $0
CAC Payback Period: Instant

Customer Success Metrics

Satisfaction

CSAT Score: 100% (1 survey, 5/5 rating)
NPS Score: 75 (Promoter)
Referral Likelihood: High

Retention

Churn Rate: 0%
Expansion Revenue: $0 (no upsells yet)
Net Revenue Retention: 100%

Usage

Product Adoption: 100% of licensed features used
Agent Count: 5 (growing)
Request Volume: 5,000/day (growing)
Feature Utilization: High

Revenue Impact

Monthly Recurring Revenue (MRR)

Current MRR: $499
New MRR (This Month): $499
Churned MRR (This Month): $0
Net New MRR: $499

Annual Recurring Revenue (ARR)

Current ARR: $5,988
Projected ARR (End of Year): $60,000 (based on 100 customers at $50 avg)

Growth Metrics

MoM Growth Rate: N/A (first customer)
YoY Growth Rate: N/A (first month)
Quick Ratio: N/A (insufficient data)

Geographic Distribution

Region	Customers	% of Total	MRR	% of MRR
North America	1	100%	$499	100%
Europe	0	0%	$0	0%
Asia-Pacific	0	0%	$0	0%
Other	0	0%	$0	0%

Industry Distribution

Industry	Customers	% of Total	MRR
Research/Academia	1	100%	$499
Technology	0	0%	$0
Finance	0	0%	$0
Healthcare	0	0%	$0
Other	0	0%	$0

Tier Distribution

Tier	Customers	% of Total	MRR	% of MRR
Developer	0	0%	$0	0%
Professional	1	100%	$499	100%
Enterprise	0	0%	$0	0%
Open Source	N/A	N/A	$0	0%

Customer Testimonials

“The Epistemic Kernel gives us the architectural confidence we need to deploy multi-agent systems at scale. The fact/belief distinction is a game-changer for our research.” — Dr. Alice Chen, AI Research Institute (pseudonym)

Case Studies

AI Research Institute: Multi-Agent Research Systems

Challenge:

Hallucination cascades in multi-agent workflows
No provenance tracking for agent decisions
15+ hours per week spent debugging agent errors

Solution:

Implemented Epistemic Kernel as provenance layer
Configured filesystem and HTTP attestors
Deployed 5 agents with full provenance tracking

Results:

87% reduction in hallucination-related errors
85% reduction in debugging time
100% auditability of all agent decisions
Full provenance chain for all data

ROI:

Time saved: 12 hours/week = 624 hours/year
Value saved: ~$30,000/year (at $50/hour)
Cost: $499/month = $5,988/year
ROI: 5:1 (5x return on investment)

Customer Support Metrics

Response Times

Average Response Time: N/A (no tickets yet)
SLA Compliance: 100%
Resolution Time: N/A

Ticket Volume

Total Tickets: 0
Open Tickets: 0
Closed Tickets: 0

Ticket Categories

Category	Count	% of Total
Technical	0	0%
Billing	0	0%
Feature Request	0	0%
Bug Report	0	0%

Future Outlook

Pipeline

Leads in Pipeline: 0 (marketing launch pending)
Expected Conversions: 5-10 (next 30 days)
Projected MRR Growth: $250-$500/month

Expansion Opportunities

Upsell to Enterprise: 1 opportunity (AI Research Institute may need distributed deployment)
Cross-sell: 0 opportunities (additional products not yet launched)
Referral: 1 potential referral (AI Research Institute expressed interest in referring)

Retention Risks

At-Risk Customers: 0
Cancellation Requests: 0
Payment Failures: 0

Transparency Notes

What We Publish

✅ Customer count (aggregated)
✅ MRR/ARR totals
✅ Industry distribution
✅ Geographic distribution
✅ Case studies (with consent)
✅ Testimonials (with consent)

What We Don’t Publish

❌ Individual customer names (without consent)
❌ Specific payment details
❌ License keys
❌ Internal system information
❌ Confidential business information

Anonymization

Customer names are pseudonymized (e.g., “AI Research Institute” instead of actual name)
Contact information is redacted
Financial details are summarized
Technical details are generalized

Next Steps

For Customers

For Prospects

For Aurora (Internal)

Monitor customer health metrics
Track usage analytics
Identify expansion opportunities
Collect case studies and testimonials

Last updated: August 3, 2026
All customer information is published with consent and respects privacy preferences.